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Our projects in 2026Strengthening Passenger Experience Across Kenyan AirportsFrom 4–8 May and 8–13 June 2026, TH Airport Consulting delivered the “Passenger Experience, A Key Success Factor for Airports” training programme to 33 customer service professionals from five Kenyan airports. In collaboration with ACI Africa and the Kenya Airports Authority, the interactive training explored practical approaches to enhancing the passenger experience across different airport touchpoints. Through international best practices, case studies, and reflections on their frontline experiences, participants identified challenges and co-created actionable solutions to support seamless and memorable passenger journeys. The programme highlighted the importance of developing skilled airport professionals alongside infrastructure modernisation, helping to strengthen customer-focused cultures and service excellence across Kenyan airports.
Shaping the Future of the African Airport ExperienceFrom 28 March to 3 April 2026, TH Airport Consulting participated in the ACI Africa Conference in Luanda, Angola, where Torsten Hentschel, Managing Director of TH Airport Consulting, moderated the interactive panel discussion “Enhancing the Passenger Journey and Stakeholder Collaboration.” The session brought together aviation leaders to explore how airports, airlines, regulators, and other stakeholders can work together to create seamless, accessible, and memorable passenger journeys. Discussions focused on collaboration, customer experience, innovation, and placing the passenger at the centre of the aviation ecosystem. The session concluded with a shared vision for a unique and outstanding African Airport Experience.
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Our upcoming Training Courses for ACI Africa TH Airport Consulting is a Trusted Training Partner with ACI Africa. The full training catalogue of which several courses are provided by TH Airport Consulting is available on the ACI Africa website . The training program is part of the African Airports Development Program and is uniquely designed to promote capacity building for African airports. The following virtual training courses will be or already have been delivered by our experts Torsten Hentschel and Mariola Ziolkowski in 2026:
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