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Airport Security and Facilitation Challenges in the New Normal

It is a fact that the restart of airport activities in the new normal poses a number of constraints for security as well as for facilitation processes, both for the airport operators and the passengers. ACI Africa has been organizing a webinar on the security and facilitation challenges in the new normal in which Torsten Hentschel, Managing Director of TH Airport Consulting, has joined a panel of well-versed speakers including Mr. Ali Tounsi, Secretary General, ACI Africa,  Mr. Jason Tshabalala, Group Head of Security, Airports Company South Africa and Mr. Rajeev Lollbeharree, Head Security Services, Airports of Mauritius. You can watch the full video of the webinar and also download our presentation.  


Guidelines for a Healthy Passenger Experience at Airports

Guidelines for a Healthy Passenger ExperienceACI EUROPE has published the "Guidelines for a Healthy Passenger Experience at Airports" which include many recommendations on initiatives to be taken by airports to restore passenger confidence during the Covid-19 pandemic. Together with a team of European Airports and other Organizations we have contributed significant parts to the guidelines and helped to create a comprehensive reference document. These guidelines will help to facilitate a unified approach among airports and to put the passenger back into the heart of the business. The full document can be downloaded here.


How to regain Passenger Confidence during and after the COVID-19 Crisis?

Passengers might stay away from flying when confinements and flight restrictions will be lowered since flying is now considered as a risk to one's own health. Dedicated initiatives and changes are needed to save our industry and to convince passengers that travelling will be safe again. Our latest study suggests a methodology for airports on how to regain passenger confidence when traffic resumes and how to identify the needed initiatives for implementation during and after the Covid-19 crisis. Please download our presentation here.