Biography
Torsten Hentschel has been working in leading positions at airport operators and consultancies and can look back on more than 25 years of international airport experience. Having led or participated in more than 50 airport consulting projects worldwide, he specializes in terminal planning, security and operations processes as well as the passenger experience.
Torsten is a permanent member of the ACI EUROPE Committee for Facilitation and Customer Services, the ACI Africa Committee for Security and Facilitation as well as the ACI World Facilitation and Services Standing Committee and frequently presents on the latest topics relevant to the airport business. As rapporteur of the ACI EUROPE Taskforce on the Passenger Experience, he is one of the contributors to the widely acknowledged “Guidelines for Passenger Services at European Airports” and the "Guidelines for a Healthy Passenger Experience". For this engagement, Torsten has been rewarded with the prestigious ACI EUROPE World Business Partner Award in 2015.
Before founding TH Airport Consulting, Torsten was the Head of Terminal Planning and Airport Processes at an international airport consultancy and until the year 2000 Head of Building Construction and Planning at Leipzig International Airport.