We and our team members have proven experience at more than 40 airports worldwide.

Below you will find a selection of our projects:




Guidelines for Passenger Services at European Airports

Period of Services: since 2012

Project Description:

Guidelines for Passenger Services at European AirportsACI EUROPE has formed a taskforce on the Passenger Experience to develop the “Guidelines for Passenger Services at European Airports”. TH Airport Consulting has teamed up together with 5 ACI EUROPE airport members to prepare the guidelines in numerous workshops and meetings.

The suggested methodology encourages airports to carefully analyze its passenger’s expectations before introducing measures to enhance the passenger experience regarding the 3Ps (Premises, Processes and People) of an airport.

Since its official release in 2014 we have been engaged in promoting the principles of the guidelines and its further development.

Our Services include:

  • Development of a methodology to enhance the Passenger Experience in a comprehensive and systematic way
  • Contribution of valuable parts to the guidelines
  • Structuring and review of the guidelines

Indicators and Measures to Enhance Operational Efficiency for Regional Airports

Period of Services: 2011

Project Description:airport KPIs

To measure and enhance operational efficiency for Regional Airports a set of possible indicators and measures has been suggested and presented at the ACI EUROPE Regional Airports Forum Conference. As part of the study a survey has been carried out among Regional Airports in Europe.

As a result of the study recommendations have been provided to regional airports on how to use airport KPIs (key performance indicators) for the improvement of operational efficiency.


BERBerlin Brandenburg International Airport (BER)


Development of the Operations Concept for the Terminal Building

Period of Services: 2010 and 2012

Project Description:

For the planned start-up of the new Berlin Brandenburg International Airport operations concepts and manuals have been developed for the Terminal Building. In 2010 the operations concept has been provided by Torsten Hentschel, now the Managing Director of TH Airport Consulting.

In 2012 TH Airport Consulting has been contracted to update the concept and compile operations and failure mode manuals for the terminal management.

Services provided:

  • Development of Operations Processes for passengers, staff and services
  • Development of Terminal Management Processes for queue and flow management, the Terminal Control Center and resource allocation
  • Compilation of Manuals for Operational and Failure Mode Processes


Mumbai AirportMumbai International Airport (BOM)


Concept Development for 3 Airport Metro Stations

Period of Services: 2014

Project Description:Mumbai Airport

The new Mumbai Metro Line 3 will provide public transport access to Chhatrapati Shivaji International Airport (CSIA) for which three metro stations will be constructed. The underground stations will be complemented by car park facilities as well as complex over site developments with shopping centers, hotels and office blocks. 

Services provided:

  • Review of station design requirements, functions, processes and existing concepts
  • Development of alternative concepts with improved passenger flows and space efficiency
  • Development of site plans with station entrances, curbsides, car park access and connections to the terminals and surrounding areas
  • Preparation of the concept report


Bremen AirportCity Airport Bremen (BRE)


Analysis and Optimization of the Terminal Departure Area

Period of Services: 2011 - 2015

Project Description:Bremen Airport

The City Airport of Bremen has plans to combine two separate departure areas of its main Terminal into one. On the basis of traffic forecasts for the year 2025 TH Airport Consulting has developed an optimized layout concept which will be realized within the coming years.

Services provided:

  • Determination of flight schedules and capacity requirements for the year 2025
  • Development and evaluation of layout options
  • Planning of a central security checkpoint with optimized processes
  • Functional design of the selected concept
  • Preliminary cost estimate and schedule
  • Detailed requirements specification
  • Tendering and critical review of a technical feasibility study and the preliminary design


BERKarlsruhe/Baden-Baden Airport (FKB)


Expansion of the Security Checkpoint

Period of Services: 2016

Project Description:

The security checkpoint at Karlsruhe / Baden-Baden Airport needed to be expanded to five security lanes within a given (limited) space. Optimized layouts for a higher throughput and better space utilization were developed together with the airport management and the responsible authorities.

Services provided:

  • Assessment of existing security processes
  • Development of layout options for the available space
  • Determination of optimized processes for better efficiency
  • Provision for body scanners in the future
  • Evaluation of options and recommendation of a phasing concept
  • Detailed drawing of the security checkpoint for implementation
  • Process description for staff training


Frankfurt International Airport (FRA)Frankfurt Airport


Requirements & Concept Development Terminal 3 Pier G

Period of Services: since 2017 (ongoing)

Project Description:

The new Pier G, as part of Terminal 3, is being planned on the south side of the Frankfurt Airport and will accommodate the growing low-cost segment. Pier G will be designed to provide cost-saving, no-frills ground handling for LCC traffic, while being fully integrated into the airport’s hub function. It will be constructed in three phases with the first one being scheduled to open in 2020 with an annual capacity for 4 to 5 million passengers. In a second phase, Pier G will be expanded to a total capacity of up to seven million passengers and connected to the first section of Terminal 3.

Services provided:

  • Development of a detailed program of requirements
  • General concept development
  • Analysis and determination of needed capacities through simulation
  • Functional layouts & planning
  • Stakeholder management
  • Critical design reviews


Concept Development Terminal 2

Period of Services: since 2016 (ongoing)

Project Description:

With the future Terminal 3 in place the existing Terminal 2 could be integrated into the Lufthansa and Star Alliance hub operations and therefore needs to be reconfigured. On the basis of possible flight schedules for the year 2030 several conceptual options for Terminal 2 have been developed and evaluated.

Services provided:

  • Analysis of passenger flow options within Terminal 2 and for transfer to/from the other terminals
  • Determination of the needed capacities
  • Development of functional layouts for the defined options
  • Suggestion of evaluation criteria
  • Support of technical feasibility studies for all options


Hannover International Airport (HAJ)Hannover Airport


Airside Compatibility Analysis for B747-8 Operations

Period of Services: 2010 – 2012

Project Description:

For operation of the new Boeing 747-8 at Hannover International Airport an airside compatibility analysis had to be carried out. The analysis formed a relevant part of the approval procedure with the local authorities.

Services provided:

  • Comparison of Hannover Airfield Items versus ICAO Annex 14 as well as recommendations of the Boeing 747-8 Airport Compatibility Group (BACG)
  • Analysis of critical Items and recommendation of measures to assure safe B747-8 operation
  • Support during approval procedure


Hamburg International Airport (HAM)Hamburg Airport


Walk-Boarding Gate Facilities on Apron 2

Period of Services: since 2017 (ongoing)

Project Description:

In order to cover a significant shortage of gate capacities in the context of the expansion of Pier South, an new satellite building, which includes 14 additional walk-boarding gates , will be established on apron 2. The building will be linked to the main terminal by a shuttle bus service for departing and arriving passengers. TH Airport Consulting supports the aviation department of Hamburg Airport during all stages of the project.

Services Provided:

  • Analysis of passenger flows and determination of needed capacities for  waiting, gate and circulation areas through simulation
  • Development of a comprehensive program of requirements
  • Stakeholder coordination
  • Development of high level concepts and detailed functional layouts
  • Planning of operational processes and the needed terminal equipment


Expansion and Modernization of Pier South

Period of Services: since 2016 (ongoing)

Project Description:

To cope with future passenger growth, the already existing Pier South will be expanded and modernized. A new apron for 6 Code C positions will be constructed on the backside of the existing pier by replacing old cargo and ground handling facilities. The expanded Pier South includes passenger areas on three levels which can simultaneously be used for Schengen and Non-Schengen flights.

Services provided:

  • Analysis of the needed passenger functions and determination of its capacities through simulation
  • Development of a comprehensive program of requirements
  • Stakeholder coordination
  • Development of high level concepts and detailed functional layouts
  • Planning of operational processes and the needed terminal equipment
  • Critical design reviews


Development and Optimization of the Airside Passenger Infrastructure

Period of Services: since 2012 (ongoing)

Project Description:Hamburg Airport

To fullfil capacity requirements until 2025 the airside passenger infrastructure at Hamburg Airport will be developed and optimized in several phases in correlation to the necessary modification of apron 1. Concourse areas need to be adapted to the new stand layout, larger aircraft sizes as well as changing requirements by airlines, passengers and authorities. The first phase of this development will be realized until the end of 2016.

Services provided:

  • Development of functional layouts of the concourse areas in 3 phases until 2025
  • Determination of capacity requirements for gate and circulation areas, border control and transfer checkpoints
  • Process planning and functional design of an extension of Pier South, walk-boarding facilities, an A380 gate, modifications of Pier North and the central concourse area
  • Detailed requirements specifications
  • Project support during design and construction

Immigration Checkpoints with Automated Border Control

Period of Services: 2012 – 2014

Project Description:Automated Border Control

Hamburg Airport was one of the first airports in Germany to be equipped with Automated Border Control. The German Federal Police installed the so called EasyPass System at the immigration checkpoints in Terminals 1 and 2 in 2014. TH Airport Consulting provided the process planning and the functional design to incorporate the technology into the existing checkpoints.

Services provided:

  • Process planning and conceptual design of various options
  • Detailed layout and requirements specification for further design and implementation

Strategic Development Project HAM STEP

Period of Services: 2010 - 2012

Project Description:Hamburg Airport

Hamburg International Airport has developed layouts and phasing concepts for its Airport Infrastructure for the year 2020. The development of the Airside Terminal Infrastructure as part of the process has been provided by TH Airport Consulting.

Services provided:

  • Determination of capacity requirements
  • Layout development for alternative concepts and its evaluation
  • Recommendation of a phasing concept
  • Design refinement and process optimization for each project step
  • Development of interim bus gate facilities


IUBH School of Business and ManagementIUBH


Research Study: “Enhancing the Passenger Experience at Airports for a Growing Number of Elderly Travellers.”

Period: 2014 - 2015

Project Description:Passenger Experience

TH Airport Consulting sponsored and supervised a research study on the passenger experience in cooperation with the International University of Bad Honnef. The case study has been based on  the ACI EUROPE Guidelines for Passenger Services and examined key issues regarding elderly travellers at airports. To gain a profound elaboration of the topic, the author Dirk Hagmaier, who is now working as an airport consultant in our team, used several expert interviews as well as a passenger survey.

  • Analysis of expectations and needs of elderly travellers at airports
  • Relevance of this passenger group for airport business
  • Initiatives to enhance the Passenger Experience for Elderly Travellers at airports
  • Impact on terminal design, airport processes and services


King Abdulaziz International Airport (JED) and Medina Prince Mohammad bin Abdulaziz Airport (MED)

Assessment and Optimization of Airport Processes during the Hajj season

Period of Services: 2017

Project Description:Hajj Terminal

The Hajj pilgrimage with over 3 Mio. additional passengers departing at Jeddah and Medina Airports poses a major challenge for all stakeholders to ensure smooth airport operations. Current capacity shortages and other constraints lead to extraordinary long waiting times and a stressful journey for pilgrims. Improvement of the current situation has been declared a top priority by the government of Saudi Arabia. We have been contracted by the Saudi consultancy Al-Elm to support this high level project with our airport specific expertise.

Service provided (on behalf of Al-Elm):

  • Analysis of past flight data and assessment of terminal capacities through simulation
  • Assessment of the entire passenger journey for arriving and departing pilgrims
  • Benchmarking against international standards
  • Development of initiatives to enhance the Hajj journey incl. quick wins
  • Utilization of the 3P approach to simultaneously optimize Premises (infrastructure, systems), Processes and People (staff, stakeholders)


KLU Kühne Logistics UniversityIUBH


Research Study: “Maintaining the Passenger Experience at Airports Under Increased Landside Security Requirements.”

Period: 2017

Project Description:Passenger Experience

TH Airport Consulting sponsored and supervised a research study on landside security and the passenger experience in cooperation with the Kühne Logistics University in Hamburg. The case study has been based on the ACI EUROPE Guidelines for Passenger Services and examined key issues regarding ways to maintain the passenger experience under increased landside security requirements at airports. To gain a profound elaboration of the topic, the author Martin Neuser, used several expert interviews as well as a passenger survey.

  • Analysis of psychological and subjective security pereptions
  • Examination and evaluation of landside security measures
  • Initiatives to maintain the Passenger Experience under increased security requirements
  • Impact on airport premises, processes and people


Lagos International Airport (LOS) 

MRO Hangar & VIP Terminal

Period of Services: 2013 - 2014

Project Description:Lagos Airport

An exclusive VIP Jet Terminal with an adjacent Hangar including light maintenance facilities will be constructed at Lagos International Airport. The hangar at the size of approx. 26,000m² accommodates up to 12 Code C aircrafts. The terminal includes lounges, restaurants, VIP areas, offices and conference facilities, as well as a 4 star hotel.

Services provided:

  • Master Plan incl. Hangar, VIP Terminal, apron, taxiways, landside access
  • Programme of Requirements
  • Architectural Design
  • Coordination of the design team


Riyadh International Airport (RUH)King Khaled International Airport


International Arrivals Transformation

Period of Services: 2014 - 2015

Project Description:Riyadh Airport

The international arrivals areas in Terminals 1 and 2 at King Khalid International Airport (KKIA) face significant capacity constraints to cope with current and future traffic requirements. The existing facilities and processes need to be transformed to improve the overall passenger experience and to bring KKIA in line with international best practices and standards. 

Services provided (on behalf of International Business of Munich Airport):

  • As-Is Assessment of all Business and Operation Processes
  • Benchmarking of best practice airports
  • Development of an Airport Strategy and Initiatives to enhance the Passenger Experience
  • Detailing of a new Operating Model based on Organizational Improvements and Quality Control
  • Outline of a transformation roadmap


New Yambio Airport, South Sudan (HSYA)

Master Plan Study of a Greenfield Airport

Period of Services: 2011

Project Description:

To enable the Republic of South Sudan to export its agricultural products and to import needed goods for the development of the country a new international airport would be developed to serve the city of Yambio. TH Airport Consulting has provided a Master Plan Study for the local Ministry of Physical Infrastructure and supported the Government with the coordination of the needed site surveys.

Services provided:

  • Traffic forecast
  • Determination of capacity and facility requirements
  • Concept development and evaluation
  • Project Coordination