Training and Research

As a trusted global training partner, TH Airport Consulting equips airport professionals with the tools, confidence and practical skills needed to turn knowledge into measurable performance improvements. Led by industry experts Torsten Hentschel and Mariola Ziolkowski, our courses combine years of experience with hands‑on learning. Delivered at your airport or virtually, each course goes far beyond theory by empowering participants to solve real‑world challenges, create immediate impact and shape their professional development. Our airport-based trainings bring together management and frontline staff to directly transform theory into practical improvements. 

We provide tailored training courses on:

• Airport Management
• Passenger Experience
• Airport Development & Master Planning
• Terminal Planning, Facilitation & Capacity Optimization
• ORAT

We conduct in‑depth research in collaboration with universities and airports to uncover overlooked insights and identify opportunities that drive innovation and advance the airport business. By translating evidence-based findings into practical guidance, we help strengthen strategies and contribute to shaping future airport experiences.

Recent research topics include:

• Services & Needs of passengers flying with young children for a memorable experience
• Off-airport check-in: Analysis and evaluation of options for holiday destinations
• The post Covid-19 Airport Terminal – Mitigation of Touchpoints along the Passenger Journey – How to reduce passengers’ stress levels and increase their wellbeing
• Perceived Discrimination in European Airports: Providing a Good Experience for All
• Creating a Green Passenger Journey at Future Airports
• Digital Identity Management to enhance the Passenger Experience at Airports
• Passenger experience studies for elderly travellers, passengers under increased landside security requirements, low‑cost carrier passengers and other target groups