Our Insights

At TH Airport consulting we are constantly thinking on the issues that matter most for your airport and passengers.

Services and Needs of passengers flying with young children: Providing a Memorable Experience

Travelling with infants and toddlers can be stressful for families navigating airports. Research on airport services for passengers with young children highlights challenges such as handling baby equipment, limited nursing areas, and insufficient staff support. Improving family-friendly airport facilities, guidance, and assistance can significantly enhance the travel experience for parents flying with young children.

Combining Security & Facilitation for better Security Checkpoints

Airport security checkpoints are often the most stressful part of the passenger journey. Research on airport security and facilitation highlights how long queues, unclear information, and inefficient processes negatively impact passenger experience. By improving checkpoint design, technology, staff training, and passenger guidance, airports can enhance both aviation security and overall travel efficiency.

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Published April 2025

Examining Passenger Perception of Discrimination in European Airports: Providing a Good Passenger Experience for All

Passenger perception of discrimination in European airports remains an underreported issue affecting the overall travel experience. Research shows that around one in four passengers perceive unfair treatment, often linked to nationality, ethnicity, or language. Improving staff training, inclusive airport processes, and transparent communication can help create a more equitable and positive passenger experience.

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Published December 2023

The Post Covid-19 Airport Terminal – Analysis and Mitigation of Touchpoints along the Passenger Journey

The COVID-19 pandemic accelerated the need for touchless airport experiences. Research on post-COVID airport terminals highlights how high-contact touchpoints across check-in, security, boarding, and baggage reclaim can be reduced through contactless technologies such as biometrics, mobile solutions, and automated systems to improve hygiene, safety, and passenger experience.

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Published March 2022

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